REAL-TIME PERFORMANCE MONITORING
Call Analytics Dashboard
Live statistics tracked across Murf AI Voice Agent customer interactions.
Total Calls
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All recorded agent sessions
Successful Calls
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Eligibility or checklist completed
Failed Calls
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Early disconnect / incomplete flow
Success Rate
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Call Outcome Classification Criteria
Success Criteria (outcome = "success")
Triggered automatically when the caller successfully completes either:
- MUDRA Loan Eligibility Check: Caller provides required details and eligibility is evaluated.
- Document Checklist Request: Caller receives document guidance for Shishu, Kishor, or Tarun categories.
Failed Criteria (outcome = "failed")
Triggered automatically when the session terminates without completing an eligibility or checklist task:
- Early Disconnect: Caller hangs up before completing any goal.
- Refusal / Abort: Caller declines to proceed or exits conversation.
100% Privacy Compliant • No OTPs, PINs, phone numbers, or conversation transcripts stored or displayed
SQLite Database:
bharat_memory.db > call_analytics